Telephony

Enterprise-grade telephony for growing businesses

We design and operate IP voice platforms with virtual, physical or hybrid PBX so every site and remote worker sounds crystal clear.

Redundant SIP trunks with national and international numbering.
Asterisk PBX with IVR, queues, announcements and recording.
Grandstream, Yealink or Snom handsets zero-touch provisioned.

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How we boost your business

We handle telephony end-to-end, from number porting to continuous optimisation.

Always-on service with HA topologies and contingency plans.
Instant scale for new extensions, campaigns or branches.
Call reports, recordings and KPIs to improve customer experience.

CNMC-registered operator

Telecommunications operator registered with the CNMC

IGONTEK is an authorised operator registered in the Operator Register of the Spanish National Markets and Competition Commission (CNMC), with its own platform and direct delivery infrastructure with Vodafone.

CNMC-registered operator Own platform Direct delivery with Vodafone

Services registered in the Operator Register

Fixed telephone service available to the public
Nomadic voice services
Resale of network services
Data transmission services

What our Telephony includes

Every component your PBX needs to perform at its best.

SIP trunks & numbering

We port your numbers and deploy SIP trunks or single lines.

Local and international numbering management.
Redundant SIP trunks with SBC and load balancing.
CRM, PMS or booking system integration.

Tailored PBX

Pick virtual, physical or hybrid PBX mixing on-prem hardware with cloud logic.

Advanced IVR, ACD queues and skills-based routing.
Recording, billing* and live dashboards.
Dolibarr ERP or hotel PMS integrations.

* Billing available only when running an on-premise or hybrid PBX.

Operations & support

We supervise the platform with proactive monitoring and expert support.

Remote or on-site troubleshooting.
Lifecycle management for Grandstream, Yealink and Snom devices.
Monthly usage and performance reports.

Teams integration & softphones

We link your PBX with Microsoft Teams via Direct Routing and provide certified softphones.

Direct Routing with Teams while keeping your existing numbers.
Teams and IP extensions sharing queues, presence and recordings.
MicroSIP softphone for Windows ready for remote work.

Hybrid architecture: Local PBX + Cloud PBX

We combine a local PBX at your site with a cloud PBX. The best of both worlds: performance on the local network and a cloud contingency plan.

Local PBX

The physical PBX at your site handles internal traffic between extensions on the local network, without relying on the internet.

PBX Cloud

A cloud PBX acts as a contingency plan: if the local PBX goes down, call forwarding can be scheduled, or all or some extensions can be registered on the cloud until the incident is resolved.

Programmable contingency for outages

If local connectivity or the local PBX fails, the Cloud PBX can take over. It is not automatic: it must be planned in advance and requires configuring call forwarding or reconfiguring the endpoints so extensions register on the cloud until the incident is resolved.